Shipping policy

Shipping Policy

Last updated: August 31, 2026

Thank you for shopping with Sea Dragon Dreams. Sea Dragon Dreams is operated by Mermaid Infinity.

We offer print-on-demand products, personalized products, supplier-fulfilled merchandise, Shopify Collective products, and curated products from independent suppliers. Because products may be manufactured and shipped from different locations, processing times, carriers, shipping charges, and delivery times may vary.

Order Processing

Most orders are processed within 2–7 business days. Processing time refers to the time required to verify, prepare, manufacture, package, and transfer an order to the shipping carrier. It does not include carrier transit time.

Some print-on-demand, personalized, handmade, imported, or supplier-fulfilled products may require additional processing time. Any product-specific production information displayed on the product page or during checkout should be considered part of this Shipping Policy.

Orders are generally not processed on weekends or holidays. Supplier schedules and holidays may vary depending on the fulfillment location.

Processing may take longer during holidays, major sales, severe weather, supplier interruptions, or periods of unusually high order volume.

Product Availability

We make reasonable efforts to maintain accurate product availability. However, a supplier may unexpectedly discontinue a product, variation, color, or size after an order is submitted.

If an ordered product becomes unavailable, we will contact you using the email address provided with your order. Depending on the circumstances, we may offer:

A suitable replacement
A different size, color, or variation
Additional time for fulfillment
Cancellation of the unavailable item and a refund to the original payment method

We will not substitute a materially different product without your permission.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout. Rates may depend on:

The delivery destination
Product weight and dimensions
The selected shipping method
The fulfillment supplier or location
The number of packages required
The total value of the order

The shipping charge shown at checkout controls unless there is an obvious technical or calculation error.

Free U.S. Shipping

We offer free standard shipping on qualifying U.S. orders of $75 or more.

The qualifying order value is generally based on the merchandise subtotal after discounts and before taxes, duties, or other charges.

Free shipping:

Applies only to eligible delivery addresses within the United States
Applies to standard shipping unless checkout states otherwise
Does not include expedited or express delivery
May exclude products or destinations identified during checkout
Has no cash value and cannot be exchanged for a shipping credit

The shipping options and charges displayed at checkout provide the final determination of eligibility.

Multiple Packages and Fulfillment Locations

Products in the same order may be manufactured or supplied by different fulfillment partners. As a result:

Products may arrive in separate packages.
Packages may be shipped on different dates.
Different carriers may be used.
You may receive more than one tracking number.
One product may arrive before another product from the same order.

Receiving only part of an order does not necessarily mean that the remaining items are missing. Please review all tracking information before contacting us about an incomplete shipment.

Shipping Confirmation and Tracking

When tracking information is available, you will receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may take 24–72 hours to update after a carrier receives the package.

Some economy, international, local, or supplier-selected shipping methods may provide limited tracking. Sea Dragon Dreams does not control how frequently a carrier updates its tracking system.

Estimated Delivery Times

Delivery estimates begin after processing is complete and the carrier accepts the package.

Delivery dates are estimates unless we expressly identify a shipping service as guaranteed. Carrier estimates do not include product processing or manufacturing time.

Delivery may be affected by:

Carrier delays
Severe weather
Natural disasters
Customs inspections
International transportation
Labor interruptions
Holidays
Incorrect or incomplete addresses
Remote delivery locations
Supplier or manufacturing delays
Events beyond our reasonable control

We cannot guarantee delivery on a particular date unless that guarantee is expressly stated in writing.

Unexpected Shipping Delays

We make reasonable efforts to ship orders within the time stated on the product page, at checkout, or in your order confirmation.

If we learn that an order cannot be shipped within the promised period—or, when no shipping period was stated, within the period required by applicable law—we will provide any notice, cancellation option, or refund required by law.

When required, you will have the choice to:

Agree to a revised shipping date, or
Cancel the affected unshipped item and receive a refund to the original payment method

A gift card or store credit will not replace a legally required monetary refund unless you voluntarily agree.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country
Telephone number when required by the carrier

Because orders may enter production or fulfillment shortly after submission, we cannot guarantee that an address can be changed after an order is placed.

Sea Dragon Dreams is not responsible for delays or delivery failures caused by an incorrect or incomplete address supplied by the customer. However, we will make reasonable efforts to help when possible.

Undeliverable, Refused or Returned Packages

A package may be returned to the supplier or fulfillment facility because of:

An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery
Unpaid customs charges
Carrier restrictions

Please contact us if tracking shows that a package is being returned.

Additional shipping charges may apply when a package must be shipped again because of an address error, refusal, failure to collect, or unpaid import charges for which the customer was responsible.

Any refund for an eligible returned package will be handled under our Refund Policy and applicable law. Original shipping charges and return fees may be deducted when permitted by law and when the delivery problem was not caused by Sea Dragon Dreams, the supplier, or the carrier.

Lost Packages

If tracking has not updated for an unusual period or a package has not arrived within the expected delivery window, contact us at seadragondreams@gmail.com.

Please provide:

Your name
Order number
Missing product
Tracking number
Delivery address

We will review the shipment and, when appropriate, open an investigation with the carrier or fulfillment supplier.

Carrier investigations can take time to complete. If a package is confirmed lost, we will provide the replacement, refund, or other remedy required by our policies and applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Ask household members, neighbors, building staff, or the front desk.
Allow a short period in case the carrier marked the package delivered before completing delivery.
Contact the carrier for delivery details.
Contact us at seadragondreams@gmail.com if the package remains missing.

We will review the circumstances and help initiate a carrier inquiry when appropriate.

A package marked delivered is not automatically eligible for a refund or replacement. Claims involving confirmed theft or loss after documented delivery may need to be reported to the carrier, property manager, or local authorities. This does not limit any rights you may have under applicable law.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If the package or product arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at seadragondreams@gmail.com.

Include:

Your name and order number
A description of the problem
Photographs of the product
Photographs of the outer packaging
A photograph of the shipping label
A photograph of any visible carrier damage

Please retain the product and all packaging until we confirm that they are no longer needed.

Approved damage or defect claims will be handled according to our Refund Policy and applicable law.

International Shipping

Sea Dragon Dreams ships to eligible international destinations shown during checkout. Product availability and shipping methods may vary by country.

International orders may experience additional transit time because of customs processing, security inspections, carrier transfers, local delivery conditions, or other cross-border requirements.

Customers are responsible for ensuring that ordered products can be lawfully imported into the destination country.

Customs Duties, Import Taxes and Fees

International shipments may be subject to:

Customs duties
Import taxes
Value-added tax
Brokerage charges
Handling fees
Other government or carrier charges

Unless checkout expressly states that these amounts were collected in advance, the recipient is responsible for paying them.

Sea Dragon Dreams does not control charges imposed by foreign governments, customs agencies, postal authorities, or carriers.

Refusing a package or failing to pay applicable import charges does not automatically entitle the customer to a full refund. Any refund for an eligible returned product will be handled under our Refund Policy and applicable law. Shipping, customs, return, or handling costs may be deducted when legally permitted.

Order Cancellations and Changes

Because print-on-demand and personalized products may enter production quickly, we cannot guarantee that an order can be canceled or changed after it has been submitted.

An order that has already entered production or shipped may be subject to the terms of our Refund Policy.

This restriction does not limit cancellation or refund rights required by applicable law.

Digital Products

Digital products do not require physical shipping.

When you purchase an eligible digital product, download or access instructions will generally be delivered by email or displayed after checkout.

You are responsible for providing a working email address and ensuring that messages from Sea Dragon Dreams are not blocked by spam filters.

If you do not receive access instructions, contact us at seadragondreams@gmail.com with your name and order number.

Digital products may be subject to separate licensing, cancellation, and refund terms.

Contact Us

Questions about shipping or delivery should be sent to:

Mermaid Infinity, doing business as Sea Dragon Dreams
Email: seadragondreams@gmail.com
Mailing address: 5409 Keel Drive, Pensacola, Florida 32507

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at seadragondreams@gmail.com. We will work with the carrier to resolve the issue.

For any questions or additional support, contact us at 850-483-1327 or via email at seadragondreams@gmail.com.