Refund policy

Refund and Return Policy

We want you to be happy with your Sea Dragon Dreams purchase. Because our store offers both made-to-order products and products supplied by independent retail partners, return eligibility depends on the type of product purchased.

Please contact us before returning any item. Different products may need to be returned to different locations.

Supplier-Fulfilled and Shopify Collective Products

Products fulfilled by participating suppliers or Shopify Collective retail partners may be returned within 14 days after delivery, unless the product is marked final sale or is otherwise excluded from returns.

To qualify for a return, the item must be:

Unworn and unused
In the same condition in which it was received
Returned with its original tags and packaging
Accompanied by the receipt or other proof of purchase

The customer is responsible for return shipping costs unless the product was damaged, defective, incorrect, or otherwise covered by applicable law. Original shipping charges are not refundable unless required by law.

Return approval may also be subject to the participating supplier’s return requirements.

Print-on-Demand Products

Many Sea Dragon Dreams products are created especially for you after your order is placed. Because these products are individually manufactured rather than kept in inventory, print-on-demand products are final sale and cannot ordinarily be returned or exchanged because of a change of mind, incorrect size selection, or personal preference.

However, if a print-on-demand product arrives damaged, defective, misprinted, or substantially different from what you ordered, please contact us immediately. We will review the issue and, when approved, arrange an appropriate replacement or refund.

This provision does not limit any rights you may have under applicable consumer-protection laws.

Starting a Return or Reporting a Problem

Please include:

Your name and order number
The name of the product
The reason for the return
Clear photographs if the item is damaged, defective, misprinted, or incorrect

If your return is approved, we will provide instructions and the correct return address. Depending on the product, the return may need to be sent directly to one of our participating suppliers.

Do not mail a return to Sea Dragon Dreams or to the address printed on the original package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted or refunded.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. Contact us promptly if your order is damaged, defective, misprinted, incomplete, or incorrect so we can evaluate the issue and make it right.

Please retain the product, packaging, mailing label, and photographs until your claim has been resolved. For an approved claim involving a damaged, defective, or incorrect product, Sea Dragon Dreams or the fulfilling supplier will provide the appropriate return, replacement, or refund instructions.

Non-Returnable Items

Unless required otherwise by applicable law, we cannot accept returns for:

Personalized, customized, or special-order products
Print-on-demand products, except when damaged, defective, misprinted, or incorrect
Products marked final sale
Gift cards
Perishable goods
Opened personal-care or hygiene-sensitive products
Hazardous materials, flammable liquids, or gases
Items that have been worn, used, washed, altered, or damaged after delivery
Items returned without their original packaging, tags, or accessories

Please contact us before purchasing if you have questions about the return eligibility of a particular product.

Exchanges

Direct exchanges may not be available because products are fulfilled by different suppliers.

For an eligible supplier-fulfilled item, the fastest way to receive a different product or size is usually to return the original item and place a new order after the return has been approved.

Print-on-demand products cannot be exchanged because of an incorrect size selection, change of mind, or personal preference. Please review all sizing information carefully before ordering.

Return Shipping

For an eligible return based on a change of mind, the customer is responsible for return shipping costs.

If an item is confirmed to be damaged, defective, misprinted, or incorrect, we or the fulfilling supplier will provide instructions regarding return shipping, replacement, or refund.

Please do not purchase return postage or send an item back until you have received authorization and the correct return instructions.

European Union and Other Mandatory Consumer Rights

If an eligible product is shipped to the European Union, you may have the right to cancel your purchase within 14 days after delivery without providing a reason.

The item must be returned unused, unworn, with its tags, accessories, and original packaging. The customer may be responsible for return shipping unless the item is faulty, incorrect, or applicable law provides otherwise.

Certain products may be excluded from the cooling-off right, including clearly personalized or custom-made products, perishable goods, and sealed hygiene-sensitive goods that have been opened.

Nothing in this policy limits rights that cannot legally be excluded under the consumer-protection laws applicable to your purchase.

Refunds

We will notify you after your approved return has been received and inspected.

If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Returns that do not meet the eligibility requirements may be denied or may receive a partial refund when permitted by law.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at seadragondreams@gmail.com.

Questions

For questions about returns, replacements, or refunds, contact:

seadragondreams@gmail.com